Before contacting them, items GetHuman777380 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman777380's own words
My name is Alice S. Reyes. **I was diagnosed with breast cancer on May **, ****, ** hours before catching a TAP flight from Newark to Valencia, Spain. My husband purchased a return ticket for me that day for June *, **** so that I could return for surgery.*I am now in the States preparing for the surgery and radiation treatment.**I ask for a refund for the return flight on August *, **** which I can not use because of*the cancer diagnosis and necessary surgery.*I cannot imagine any company today denying this request which is almost sixty days in advance. **Please tell me exactly what documentation is required for the refund. **My husband and I have both flown TAP multiple times on this itinerary because the stopover in Lisbon makes the journey more tolerable. We have also recommended it to several friends*family.
GetHuman777380 did not yet indicate what TAP Portugal should do to make this right.
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