My two bags, originally scheduled on a TAP flight to BOS from Lisbon, traveled with me...

GetHuman752151's customer service issue with TAP Portugal from June 2018

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The issue in GetHuman752151's own words
My two bags, originally scheduled on a TAP flight to BOS from Lisbon, traveled with me instead to JFK airport on a rebooked flight. (Missed the connection in Lisbon, rebooked onto a TAP flight to JFK and a Jet Blue flight to BOS from JFK). I picked up the bags at JFK, took them through customs, and walked them up to Jet Blue bag drop for the flight to BOS. That's the last I saw them. Filed a lost bag report with JetBlue. That claim number is BOSB*********. JetBlue cannot locate the bags. They think they may have ended up in TAP's JFK baggage office. *The TAP bag claims are as follows:***********, **********. Large softside Samsonite purple bag, Medium black softside Pathfinder bag. Please help, there are medical records in the purple bag that I need to give to my doctor in the states. These bags contain all I own (sold all my belongings before leaving US last fall for Peace Corps) so it's urgent to retrieve them.
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TAP Portugal

Customer service issue
Reported by GetHuman752151
Jun 5th, 2018 - a yr ago
I have an issue with TAP Portugal too
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Seen by 4 customers so far
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
GetHuman752151 started working on this issue
Jun 5th, 2018 3:11pm