T-Mobile Customer Service Issues

I'm experiencing issues with my phone signal, fluctuating between [redacted]-[redacted] compared to my Verizon phone, which has better reception. Despite being told tower work was the cause, my phone remains slow and unresponsive. I previously requested a return label but have had no luck. Additionally, I was incorrectly charged $93.70 for an unknown service on 11-24-21, causing financial strain as I'm on a fixed income. Please provide the return shipping label as soon as possible. Thank you, J. Blue.

Hello, I'm a current T-Mobile customer, Dave Haas. I have a few non-urgent questions I hope you can help me with: 1. I noticed on the website that there are $5 plans available for pads and watches on the account, but I'm currently being charged $10 each. Can my devices be switched to the lower cost plan? 2. My LG V30 phone is eligible for unlocking. What are the benefits of unlocking it? Will I lose T-Mobile apps in the process? 3. I'm interested in upgrading my phone affordably and considering the Nord n200 5G for a trade-in swap with no additional cost except tax. Are there any other deals you could recommend? I tend to get a bit confused making decisions, so your guidance and assistance would be greatly appreciated. Thank you for your time and expertise in advance! Dave

Hello, I am Dawit from Anchorage, Alaska, where the stunning mountains fuel creativity unlike anywhere else. I reached out to T-Mobile on October 27, [redacted], to switch from our local Alaskan wireless provider, GCI. Despite providing my social security number, undergoing a credit check, and supplying my credit card information for billing, T-Mobile informed me they couldn't switch my service due to a lack of agreement with GCI. Surprisingly, I received a bill on November 27 for $90.51 marked as past due.

I am a Sprint customer looking to "make the move," but I am struggling to find a way to chat with someone about this. Clicking on the 'Chat' buttons just directs me to knowledge bases or the community, which is not helpful. Due to COVID, I prefer not to go into a store, and I have a hearing impairment, making phone calls annoying for both parties. I'd like to chat online to resolve my issue. I used to be a Sprint customer for a long time and currently have 5 lines with 5 devices, two of which are incompatible with the network. Please advise on how I can chat with sales or support to sort this out.

Warning: Fraud Alert! We have five lines with Cricket, but the primary number on our accounts is experiencing signal issues and behaving erratically. Despite efforts with a store representative and technician, we were unable to fully resolve the problem. Although we had both representatives on a call together initially, the connection with the technician was lost after 40 minutes. After over an hour on the line, the technician eventually gave up. We seek urgent assistance to address the fraudulent account takeover issues related to our Cricket phone line.

I recently switched from Verizon to T-Mobile. My phone worked for two days, then I received a message saying I couldn't use it because I was not connected to a carrier. I managed to call using the information T-Mobile sent me in the message. I contacted customer service, and a kind lady explained I needed to contact Verizon to get my PIN number. I found a note from when I changed over with two numbers: the original PIN was [redacted], and I was asked to create a new one on 12/16/[redacted]. I have health issues and really need my phone to work. Thank you. My phone has the T-Mobile SIM card.

I recently returned a malfunctioning phone to T-Mobile and received a replacement. However, T-Mobile has been giving me the runaround regarding the return. Initially, they claimed they couldn't locate the phone, then said it was returned late. After speaking to a representative, they now allege they can't find the device again and are requesting payment of $1,[redacted] for the phone or a $[redacted] settlement. I have my receipt proving the return, and it's clear they mishandled the situation. I'm looking for some clarity before considering legal steps. Thank you.

Hello there, I am reaching out regarding my account with Steve Boston Enterprises, account number [redacted]52. I have noticed that there is a balance due of $1,[redacted].03. I have been experiencing ongoing service connection problems, particularly in the Orlando, Florida area. I believe we discussed terminating the contract verbally without incurring any additional fees. Before taking further action, I would appreciate the chance to explain my situation to a competent representative from your company. Thank you, Stephen B. [redacted]

I am a new customer and experiencing issues with dropped calls on my phone. The expected two-hour hold time is unreasonable, especially when language barriers result in having to repeat myself multiple times. I have better things to do than struggle with this service. If this is not resolved promptly, I will take my business elsewhere. I had no phone problems at one of your locations yesterday. I am trying to make reservations for my birthday trip to Florida and discuss purchasing property, but the calls keep dropping, which is frustrating. I am even speaking with a realtor about buying a home, and the calls keep cutting off. This situation is unacceptable, and I am willing to pay more for a better service than to deal with this unacceptable situation. The repeated dropped calls are making me look foolish. I am disappointed with the lack of support. Please address this matter promptly. Thank you.

My Jitterbug flip phone recently turned off on its own, and despite plugging in the charging cable, it didn't respond immediately. Eventually, it started charging and reached [redacted]%. I typically charge it fully every night. While the front panel illuminated, I experienced intermittent "no service" signals. During brief windows of service, my attempted phone calls were unclear and garbled. I asked my son to test the line by dialing, but initially, my phone did not ring. When it did ring and I answered, the call quality remained distorted. I am unsure if I need a new phone at this point.

My Jitterbug Flip Phone shut off suddenly and I couldn't restart it. After attempting to charge it with the cable, nothing happened initially. Eventually, it did start charging, and I let it reach [redacted]%; however, it displayed "no service." Later, I checked and had service momentarily, but the call quality to customer service was poor. I asked my son to call me, and while it took a while for my phone to ring, the communication was still unclear. Subsequently, the service signal was lost again. As an elderly user in need of a reliable cell phone, I am uncertain if my phone needs replacing or if it can be repaired.

Hello, I am a student at Liberty University reaching out for help with an assignment. I need to conduct interviews with professionals in Corporate Events & Project Management or Event Planning. Can you please direct me to the appropriate person or department for this? I understand how busy employees are, but this survey is quick and for a good cause. Thank you for your assistance. A. T. Turner

In November, I contacted T-Mobile to set up service for 4 lines and was advised to visit a local store due to not receiving my SIM cards. I paid $[redacted] to start the service. Later, I discovered a charge of $[redacted].71 taken from my account for service I hadn't started yet. After contacting customer service, the amount was refunded, and I was informed that my first bill wouldn't be due until January. Recently, I received an alert indicating a past-due payment, even though I only became a customer on December 3rd as per my receipt. Kindly adjust the charges accordingly.

I have experienced repeated service disruptions on my phone and have not received satisfactory assistance. I was promised a Samsung Galaxy 8 32 phone at no cost, with only a monthly charge of $11. Despite multiple assurances over a week, the phone has not arrived. I have encountered difficulties reaching a supervisor over the phone, and store visits have been unhelpful. I am frustrated and considering switching providers. I received a Galaxy Internet box and two SIM cards, but the promised phone has not been delivered without taxes or shipping fees. My main concern is why I am unable to obtain the Samsung Galaxy 8 32 as promised.

My phone's battery died, so I plugged it into the charger and placed it on my desk. Within 5 minutes, I checked and saw it was at 3% charge. I turned on my phone and waited for it to boot up completely. When I tried to unlock the screen, I entered my 4-digit password, but it kept saying "incorrect password." After multiple attempts, I got locked out, and a message appeared stating my PIN was blocked, advising me to reach out to my service provider to unlock the device.

Around 5 days ago, a credit was applied to my account. I am now facing disconnection of my service, and I am concerned. Approximately 2 months ago, I was without a phone for almost 3 weeks, resulting in me purchasing a new phone. The credit on my account was to compensate for the inconvenience and loss of business during that time. I would prefer to speak with a manager rather than communicating via email. Thank you.

I have had a terrible 10 months of service where I have been misled and disrespected. I was even threatened with charges for a phone that was promised to be free. The situation escalated when a customer service representative possibly pretended to be a supervisor. When I wanted to follow up on this, a T-Mobile lady called to discuss the previous conversation but was hesitant to reveal the identity of the other person involved. Feeling frustrated after enduring so much for 10 months, this was the final straw for me.

I would like to escalate my concern to a manager at T-Mobile's Corporate office regarding a cell phone I purchased 15 days ago for under $[redacted] at a Reno Retail location. I intend to return the phone as it remains unused, bringing along the original receipt and all accessories. Despite having paid in cash and expecting a straightforward return process, I have faced multiple obstacles and excuses. I am seeking assistance in completing this return smoothly and promptly. Thank you in advance for your help.

Hello, I have been a Sprint customer for over 10 years and now with T-Mobile for three lines. I recently upgraded one line ([redacted]) and awaiting the phone's arrival. However, my S8 ([redacted]) is becoming outdated. The other line, an S7, needs upgrading for the 5G network as the user is now on their own plan. I'm looking into getting a new free phone with a T-Mobile sim card, reducing to two lines, and keeping my number ([redacted]). I am due for an upgrade, and I'd like to explore if this is possible.

I recently got approved for a government plan and phone through Assurance Wireless. Sadly, the phone provided is not very useful, so I tried using my Motorola G that was previously used on Metro PCS for nearly 2 years. However, when I inserted the Assurance Wireless SIM card, all I see is a message stating "SIM locked." I attempted to use the unlock app on the phone, but it indicated that my device did not qualify for unlocking, despite meeting all the requirements. Trying to resolve this, I contacted Assurance Wireless multiple times and unfortunately ended up speaking with customer service agents in India. They were unhelpful, and frustratingly, each call ended with the representatives hanging up after assuring me that everything was fine. I am desperate for assistance and wondering if there is a way to reach a customer service office located within the country. Grateful for any guidance!