I have a new T-mobile ***GB $***mo account with T-mobile. I do not have a T-mobile pho...

GetHuman-dlw_usa's Account Access issue with T-Mobile from July 2021

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Before contacting them, items GetHuman-dlw_usa may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-dlw_usa's own words
I have a new T-mobile ***GB $***mo account with T-mobile. I do not have a T-mobile phone...only a router that the Sim card goes in. All works fine, but I can't setup a T-Mobile ID online to manage my T-Mobile account. The last step in setup requires a T-mobile phone to receive a verification code. Won't let me use my Verizon phone for verification. What can I do?

GetHuman-dlw_usa did not yet indicate what T-Mobile should do to make this right.

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T-Mobile

Account Access issue
Reported by GetHuman-dlw_usa
Jul 14th, 2021 - 3 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3187 others
0 customers following this

Timeline

GetHuman-dlw_usa started working on this issue
Jul 14th 2:19am