We have three hotspots and one of them is not working. We are trying to set it up in a...

GetHuman6330124's customer service issue with T-Mobile from July 2021

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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman6330124's own words
We have three hotspots and one of them is not working. We are trying to set it up in a house and it says invalid SIM card. I tried to login into our online account but it when it logins in the screen is blank. I was wondering if you could tell me if the hotspot is active on our account and if it isn't how we can get it activated.

GetHuman6330124 did not yet indicate what T-Mobile should do to make this right.

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T-Mobile

Customer service issue
Reported by GetHuman6330124
Jul 13th, 2021 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 3171 others
0 customers following this

Timeline

GetHuman6330124 started working on this issue
Jul 13th 5:26pm
GetHuman6330124 confirmed the issue is fixed. Hooray!
Jul 14th 12:55pm
GetHuman6330124 indicated the issue is not fixed yet.
Jul 14th 12:55pm

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