We have three hotspots and one of them is not working. We are trying to set it up in a...

GetHuman6330124's customer service issue with T-Mobile from July 2021

Help with my T-Mobile issue
First: share to improve GetHuman6330124's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6330124 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman6330124's own words
We have three hotspots and one of them is not working. We are trying to set it up in a house and it says invalid SIM card. I tried to login into our online account but it when it logins in the screen is blank. I was wondering if you could tell me if the hotspot is active on our account and if it isn't how we can get it activated.

GetHuman6330124 did not yet indicate what T-Mobile should do to make this right.

How GetHuman6330124 fixed the problem

We are waiting for GetHuman6330124 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman6330124
Jul 13th, 2021 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 3171 others
0 customers following this


GetHuman6330124 started working on this issue
Jul 13th 5:26pm
GetHuman6330124 confirmed the issue is fixed. Hooray!
Jul 14th 12:55pm
GetHuman6330124 indicated the issue is not fixed yet.
Jul 14th 12:55pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers