My sim and phone says T-Mobile,I'm a qlink customer but when I try to log in to T-Mobil...

GetHuman-fhtdavid's Update Account Info issue with T-Mobile from June 2021

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Before contacting them, items GetHuman-fhtdavid may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
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The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman-fhtdavid's own words
My sim and phone says T-Mobile,I'm a qlink customer but when I try to log in to T-Mobile it says my phone is a go smart phone,what is this about,won't connect to any T-Mobile apps and says no number exist on T-Mobile why does my phone say it's T-Mobile

GetHuman-fhtdavid did not yet indicate what T-Mobile should do to make this right.

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T-Mobile

Update Account Info issue
Reported by GetHuman-fhtdavid
Jun 17th, 2021 - 4 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 2984 others
0 customers following this

Timeline

GetHuman-fhtdavid started working on this issue
Jun 17th 12:33am

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