My iPhone * isn’t recognizing that my T-Mobile SIM card is inserted. I get a message th...

GetHuman-chckchck's Device Support issue with T-Mobile from March 2021

Help with my T-Mobile issue
Top Tip from another customer
If you are having technical difficulties with your Verizon services please reset your phone or bring the phone into the Verizon store. If the issue is with cell service please check your area to see if Verizon is down.
The issue in GetHuman-chckchck's own words
My iPhone * isn’t recognizing that my T-Mobile SIM card is inserted. I get a message that says NO SIM CARD. And I just purchased a ** hour international calling card but it won’t work. This has never been a problem before. Could you please help?

GetHuman-chckchck did not yet indicate what T-Mobile should do to make this right.

How GetHuman-chckchck fixed the problem
When my phone wouldn't recognize my international SIM card, T-Mobile suggested I turn off the phone and remove the SIM card. Then replace the SIM and restart the phone. When it came back on, my phone recognized the SIM card was inserted and the problem was solved.
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T-Mobile

Device Support issue
Reported by GetHuman-chckchck
Mar 9th, 2021 - 9 months ago
Fixed
GetHuman-chckchck shared how to fix
Seen by 14 customers so far
Similar issue to 2628 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman-chckchck started working on this issue
Mar 9th 9:58pm
GetHuman-chckchck confirmed the issue is fixed. Hooray!
Mar 10th 8:19am
GetHuman-chckchck confirmed the issue is fixed. Hooray!
Mar 10th 8:19am
GetHuman-chckchck confirmed the issue is fixed. Hooray!
Mar 10th 8:56am