I am trying to get a receipt for my last charge of $** for my data account pass. The p...

GetHuman5431119's Account Access issue with T-Mobile from November 2020

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Before contacting them, items GetHuman5431119 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5431119's own words
I am trying to get a receipt for my last charge of $** for my data account pass. The phone number is **********. It is a monthly auto bill paid by our university's credit card. But I didn't get a receipt for the charge and when I try to log into my account, it says that you are "making updates to your website" and to "check back later." *I work at a university and we have to upload receipts into our university system for any credit card charges. I need a copy of my latest receipt. How do I go about doing that?

GetHuman5431119 did not yet indicate what T-Mobile should do to make this right.

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Account Access issue
Reported by GetHuman5431119
Nov 4th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 2013 others
0 customers following this


GetHuman5431119 started working on this issue
Nov 4th, 2020 12:05am

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