I need to have my phone unlocked. It will not allow me to do it from the lock app on t...

GetHuman4080366's Device Support issue with T-Mobile from December 2019

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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman4080366's own words
I need to have my phone unlocked. It will not allow me to do it from the lock app on the phone. It is a T-Mobile phone. **You can check and you will find that this is NOT a stolen phone. I would like to use it with another carrier but the phone is unfortunately locked.**The IMEI numbers are: ***** **** **** ********The phone is a: ZTE Z*** - ZTE Pro Max**The phone has been inactive for at least a year. Please respond ASAP.

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Device Support issue
Reported by GetHuman4080366
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 1372 others
0 customers following this


GetHuman4080366 started working on this issue
Dec 11th, 2019 8:29pm