I need to have my phone unlocked. It will not allow me to do it from the lock app on t...
GetHuman4080366's Device Support issue with T-Mobile from December 2019
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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman4080366's own words
I need to have my phone unlocked. It will not allow me to do it from the lock app on the phone. It is a T-Mobile phone. **You can check and you will find that this is NOT a stolen phone. I would like to use it with another carrier but the phone is unfortunately locked.**The IMEI numbers are: ***** **** **** ********The phone is a: ZTE Z*** - ZTE Pro Max**The phone has been inactive for at least a year. Please respond ASAP.
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