I want to cancel the prime service on my phone effective today. I have prime video and...
GetHuman3837666's customer service issue with T-Mobile from October 2019
Help with my T-Mobile issue
The issue in GetHuman3837666's own words
Cancel this service ... I want to cancel the prime service on my phone effective today. I have prime video and someone signed me up for channels that cost money. I don't want the channels. I want T-Mobile to immediately put into effect the changes I made just now to my metro pcs plan using my metro.
Immediately
Over ** years
I changed my plan through my phone but the changes won't take effect until November *st
I have an issue with T-Mobile too
How GetHuman3837666 fixed the problem
This issue was with metro pcs. I wanted to cancel my prime subscription today (not when my billing cycle began for the next month) so I dialed *** and there was an icon of a phone at the top of my screen so I pressed that and the system asked me if I wanted to leave the website and I selected yes and the call was sent through to metro pcs where they said the wait time would be ** seconds and that the call would be recorded for training purposes and then an metro pcs customer service rep came on the line and I asked that the Prime account be terminated for my phone number effective immediately.
Please help with my T-Mobile issue
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GetHuman3837666 indicated the issue is not fixed yet.
Oct 27th, 2019 10:54pm
GetHuman3837666 confirmed the issue is fixed. Hooray!
Oct 28th, 2019 12:02am
GetHuman3837666 confirmed the issue is fixed. Hooray!
Oct 28th, 2019 12:10am
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