Hello ,*I have been a loyal T-Mobile customer for ** years , I received a email stating...

GetHuman-tieharma's Dispute a Charge issue with T-Mobile from August 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-tieharma's own words
Hello ,*I have been a loyal T-Mobile customer for ** years , I received a email stating "We never received the Samsung - Galaxy Note * **GB black needed to process your exchange. Your account has been charged a non-return fee of ***. Don't worry - send us the device in the next ** days and we'll credit your account. " I looked up the UPS Tracking number and it stated the phone was delivered on July ** , ****. I spoke to a T-Mobile rep and all of a sudden it changed from not receiving the phone to the phone was damaged, ( water damage) that's why your being charged for the phone. This was NOT even mentioned to me in the email , I was calling to confirm they received the phone. The refurbished cell phone I returned was NOT water damaged , it was the charger in the phone. They sent me photos of the cell phone which were ridiculous that could be any ones phone they set out and took photos of and placed the IP number next to it. I want to know what scam or rip off TMOBILE is running . How do I know YOUR T-Mobile staff did ruin the phone and blame me , how do I know that the refurbish phone TMOBILE sent me wasn't ( water damaged) prior to me receiving it ? This is insulting and I am beyond furious ** years of being a loyal customer and this is how you treat your customer SCAMMING them . this is outrageous . Its outrageous you send your customers crappy refurbished cell phones and over charge them for the new cell phones. How do I want this resolved I want the bogus charges dropped $*** I want better communication from the Rep and managers,

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T-Mobile

Dispute a Charge issue
Reported by GetHuman-tieharma
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 7354 others
0 customers following this

Timeline

GetHuman-tieharma started working on this issue
Aug 5th, 2019 7:55pm
GetHuman-tieharma indicated the issue is not fixed yet.
Aug 6th, 2019 9:19pm
GetHuman-tieharma indicated the issue is not fixed yet.
Aug 6th, 2019 9:31pm

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