Hi, In addition to my cell phone * ***.***.****, I have another cell phone, always with...

GetHuman-xolomill's Account Access issue with T-Mobile from May 2019

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Before contacting them, items GetHuman-xolomill may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-xolomill's own words
Hi, In addition to my cell phone * ***.***.****, I have another cell phone, always with T-Mobile USA: ** ***.***.**** (PIN ****) at my wife name: Carlota M. Quintero. Being both currently abroad, we have tried to make on-line identification to refill my wife's account expiring on June *, ****, but the password was not accepted* so, we have tried to change password but recognition keywords were also not accepted* moreover a text and e-mail with temporary password were unsuccessfully requested. Can you send please a temporary password to this e-mail address: *****@***.com , in order to allow us to enter my wife account? Thanks a lot in advance for your support.*Rodolfo Zoppis
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T-Mobile

Account Access issue
Reported by GetHuman-xolomill
May 24th, 2019 - 5 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 6732 others
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Timeline
GetHuman-xolomill started working on this issue
May 24th 2:02pm