Hi, In addition to my cell phone * ***.***.****, I have another cell phone, always wit...

GetHuman-xolomill's customer service issue with T-Mobile from May 2019

Help with my T-Mobile issue
First: share to improve GetHuman-xolomill's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-xolomill may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman-xolomill's own words
Hi, In addition to my cell phone * ***.***.****, I have another cell phone, always with T-Mobile USA: ** ***.***.**** (PIN ****) at my wife name: Carlota M. Quintero. Being both currently abroad, we have tried to make on-line identification to refill my wife's account expiring on June *, ****, but the password was not accepted* so, we have tried to change password but recognition keywords were also not accepted* moreover a text and e-mail with temporary password were unsuccessfully requested. Can you send please a temporary password to this e-mail address: *****@***.com , in order to allow us to enter my wife account? Thanks a lot in advance for your support.*Rodolfo Zoppis
GetHuman-xolomill did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman-xolomill fixed the problem
We are waiting for GetHuman-xolomill to fix the problem and share the solution with the rest of us customers.
Please help with my T-Mobile issue
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

T-Mobile

Customer service issue
Reported by GetHuman-xolomill
May 24th, 2019 - 5 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 1 customer so far
Similar issue to 6730 others
0 customers following this
Timeline
GetHuman-xolomill started working on this issue
May 24th 1:48pm