T-Mobile Apopka Fl. *** S. Orange Blossom Trail.*Apopka, Fl. ******Tried to buy a phone...

GetHuman-hegari's customer service issue with T-Mobile from May 2019

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The issue in GetHuman-hegari's own words
T-Mobile Apopka Fl. *** S. Orange Blossom Trail.*Apopka, Fl. ******Tried to buy a phone from this store today, ********: The employee that helped me was extremely helpful and had my $****.** * cash deal ready to go. What he needed was the store manager to provide her security credentials to set up my new account and port my old phone. **She was on the phone and asked him not to disturb her. So he got me a chair and I thought to wait on her. ** minutes later and annoyed, she was still on the phone and stepped outside. ** minutes later, she came into the store a bit upset and barked at the lone employee, who now had * other customers, * with myself, not to disturb her. Went into the back room and shut her door. All three of us were waiting for her to do her security magic. No luck. They left. ** minutes now before closing, I notified the clerk that my patience was thin. I asked him to knock on her door and he did. He clearly told her two other customers gave up and left, And I had been waiting for over * hours for her.... *She came out very upset and her attitude on full display! We don't have your phone in stock, We can order it in but you'll have to pay us $**.** to get it. or wait up to * week. She called one other store and told me they didn't have it either. "Especially the color you want". All that with a glare and a queen sized attitude for disturbing her phone call of * hours plus... **I was willing to ignore the terrible support issue that T-Mobile is known for because the clerk who helped me as much as he could advised that I could always come back to this store and they would help me solve a tech. problem. Add this store managers attitude and total lack of customer appreciation or even basic care? T-Mobile: You really need to become aware of this!!! **For now, I'll be copying this review to every review site on the internet to warn everyone about a really rotten T-Mobile store in Apopka, Florida. **Please remember: You lose customers the same way you gain them. One at a time! This young clerk should be the store manager! **Roger Simon******@***.com
GetHuman-hegari did not yet indicate what T-Mobile should do to make this right.
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How GetHuman-hegari fixed the problem
It's easy: T-Mobile: Get lost! Bought the * phones and wireless chargers, cases, tempered glass protectors and the high data package from AT&T... t who?
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Customer service issue
Reported by GetHuman-hegari
May 9th, 2019 - 2 mons ago
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May 9th 1:52am
GetHuman-hegari confirmed the issue is fixed. Hooray!
May 11th 2:45am
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May 11th 2:45am