I have an iPhone that I have bough from a friend that lives in Chicago and the phone se...

GetHuman-yahyaman's Device Support issue with T-Mobile from April 2019

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The issue in GetHuman-yahyaman's own words
Request it to be unlocked ... I have an iPhone that I have bough from a friend that lives in Chicago and the phone seems to be locked to the T-Mobile carrier, I need the phone to be unlocked so I can use it for my network. My imei: *************** . It’s an iPhone and I’m stuck out the country trying to use it to make phone calls. Please get back *** soon as possible
This was frustrating because I’m in the other side of the world and I don’t have anything to use to contact and stay connected to my family back in Chicago. Plus the fact my family has been customers for years.
Unlocking my phone As soon as possible.
My family has been with T-Mobile for *** years. I just recently just switched to sprint with my uncle but I will be switching back. If you want a T-Mobile phone number. **********. This number belongs to my dad.
I’ve tried having friends back in Chicago call T-Mobile but that was no help. I tried to find an email to contact them but that was also no help.
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T-Mobile

iPhone * Plus
Device Support issue
Reported by GetHuman-yahyaman
Apr 24th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 6454 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman-yahyaman started working on this issue
Apr 24th, 2019 1:50pm
GetHuman-yahyaman indicated the issue is not fixed yet.
Apr 30th, 2019 7:46pm
GetHuman-yahyaman indicated the issue is not fixed yet.
Apr 30th, 2019 7:51pm
GetHuman-yahyaman indicated the issue is not fixed yet.
Apr 30th, 2019 7:55pm

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