I did not use TMobile services while being in Southamerica.*I told them so in Jan...

GetHuman-lxvf's customer service issue with T-Mobile from March 2019

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The issue in GetHuman-lxvf's own words
I did not use TMobile services while being in Southamerica.*I told them so in Jan**, ****, same day I was leaving, *TMobile followed me to southamerica telling me I was owing ** dollars to them.*I took VIRGIN MOBILE services while staying there and have the proof about VIRGIN while TMobile denies me my cancellation to them, denies me request to record my phone cancellation, denies giving me a confirmation * of my cancellation, denies me THEIR proof(IF ANY) that I used their services instead of VIRGIN Mobile services.*It is too much what customers have to go thru to just tell them "quit my prepaid services" just because they refuse to provide EMAIL ADDRESS instead of going thru their recordings and transfers and waste of time by calling them.*l x villar************@***.com

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T-Mobile

Customer service issue
Reported by GetHuman-lxvf
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 5827 others
0 customers following this

Timeline

GetHuman-lxvf started working on this issue
Mar 6th, 2019 8:08pm