Prepaid phone premonition not working!!! I'm a campfire surviver struggling to keep in contact with my family...

GetHuman-rainnest's customer service issue with T-Mobile from February 2019

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The issue in GetHuman-rainnest's own words
Get my phone service working ... I got a prepaid phone from a T-Mobile store in the Redding CA mall right after the campfire in California. There was a premonition going on Where if you pay two months of phone service with the fifty dollar plan you get a free phone. I left the mail and came back to Oroville CA . That's where I'm staying right now with some friends. Since my house was completely destroyed. The next day I realized that the phone didn't work and I didn't have the gas or money to go back to Redding. I went to the T-Mobile store in Oroville they couldn't help. I went to the T-Mobile store in the Chico mall they couldn't help. I went to a different T-Mobile store and they couldn't help. I tried calling the customer service number they couldn't help. So I haven't been able to use my phone this whole time. I haven't had the gas to make it back to Redding since so I have been without phone this whole time and I really want my phone to work since I paid for it to. With what is going on in my life right now I really need a phone to make an receive important phone calls. I have missed a lot of calls because of this issue. Please help me get my phone working...
By crediting me two months of service
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T-Mobile

Prepaid phone premonition
Customer service issue
Reported by GetHuman-rainnest
Feb 18th, 2019 - 9 mos ago
I have an issue with T-Mobile too
Not resolved
Seen by 5 customers so far
Similar issue to 5524 others
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Timeline
GetHuman-rainnest started working on this issue
Feb 18th 8:09am