Purchased a Moto G gen * phone directly from Motorola, had the local T-Mobile store mov...

GetHuman-miltfp's customer service issue with T-Mobile from February 2019

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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-miltfp's own words
Purchased a Moto G gen * phone directly from Motorola, had the local T-Mobile store move contacts from my old "Flip phone" to the new one. Problem now is that the phone is still running OS *.*.*. Motorola no longer supports OTA update to *.*. In order to accomplish this update is is required that the bootloader be unlocked (it was unlocked when I purchased it). The local T-Mobile store doesn't know how to do this. Can you help?
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T-Mobile

Customer service issue
Reported by GetHuman-miltfp
Feb 16th, 2019 - 8 mons ago
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GetHuman-miltfp started working on this issue
Feb 16th 2:49am