This is my last attempt! I have a $*,**** bill because I made calls while on a cruise...

GetHuman2216471's customer service issue with T-Mobile from February 2019

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The issue in GetHuman2216471's own words
This is my last attempt! I have a $*,**** bill because I made calls while on a cruise. On TWO occasions, I contacted a T-Mobile "expert" to make sure my phone was set up properly to avoid these charges. I followed the instructions of the expert. Yet, I'm still charged.I need an expert from T-Mobile to assist me with REDUCING my bill.... NOT A PAYMENT PLAN! I've called numerous times, went to the store, and haven't gotten any help. I've been with T-Mobile over ** years but will l leave if I can't get help. I trusted these "experts" and I need T-Mobile to own that!
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T-Mobile

Customer service issue
Reported by GetHuman2216471
Feb 15th, 2019 - 8 mons ago
I have an issue with T-Mobile too
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Seen by 5 customers so far
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Timeline
GetHuman2216471 started working on this issue
Feb 15th 7:41pm