I cannot access t-mobile my account online or through the t-mobile app for phone number...

GetHuman-rjantonj's customer service issue with T-Mobile from March 2019

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The issue in GetHuman-rjantonj's own words
I cannot access t-mobile my account online or through the t-mobile app for phone number ***-***-****. This has not been an issue with previous prepaid service I have had with t-mobile but for acct ********* it keeps giving me the following message:**Service Unavailable.**F*** : Uh-oh, it looks like we have our wires crossed. Please try again later.**Please fix this so I can login, and let me know when this is fixed or when it will be, thank you.
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Customer service issue
Reported by GetHuman-rjantonj
Mar 1st, 2019 - 8 mons ago
I have an issue with T-Mobile too
Seen by 35 customers so far
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
GetHuman-rjantonj started working on this issue
Mar 1st 2:59pm
GetHuman-rjantonj indicated the issue is not fixed yet.
Mar 1st 3:00pm