Cannot receive or hear ringtones on my phone

GetHuman-glbruno's customer service issue with T-Mobile from January 2019

Help with my T-Mobile issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-glbruno's own words
The problem: Cannot receive or hear ringtones on my phone
GetHuman-glbruno did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman-glbruno fixed the problem
Yes my issue was fixed not getting a strong enough signal from the tower which is in my hometown Bangor but one of your experts set me overnight the cellspot booster V* works great got all five bars but *G logo lit up so works good thank you very much
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T-Mobile

Customer service issue
Reported by GetHuman-glbruno
Jan 14th, 2019 - a mon ago
I have an issue with T-Mobile too
Fixed
GetHuman-glbruno shared how to fix
Seen by 7 customers so far
Similar issue to 4913 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-glbruno started working on this issue
Jan 14th 1:29pm
GetHuman-glbruno confirmed the issue is fixed. Hooray!
Jan 17th 1:56pm
GetHuman-glbruno confirmed the issue is fixed. Hooray!
Jan 17th 1:58pm