Had iPhone *splus warranty issue due to phone overheating. Tmobile sent new phone to cl...

GetHuman1837787's customer service issue with T-Mobile from December 2018

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The issue in GetHuman1837787's own words
Had iPhone *splus warranty issue due to phone overheating. Tmobile sent new phone to closest store. I am in europe on vacation so daughter went to store as phone was used on her account but girl at store refused to exchange for her *splus with the registered imei number for exchange. This is the same girl that when I purchased a nano sim for my s* plus she put it in and linked phones. Walked away. Then after awhile came back and handed me my phone and said it was all done. Drove home s* didn't work. Called tmobile and found out this little pain in the butt expert didn't register nanosim to phone. Now I am mad because this little expert pain in the butt has just pissed me off and I have to come home from my vacation to handle this issue because this girl has issues with customers. I have been with tmobile ** years and this is the worst customer service ever. Called storw*from Europe and she flat lied saying no one came in with a *s plus which my daughter did even got the girls name and then the girl had the gall to day well this is my managers name but he won't do anything like she controlled her manager. The store is the lincoln village store in west Columbus Ohio. Her name is kendall. Manager is Josh. I have a warrantie on the phone and just want it exchanged with the one tmobile sent. It was sent on my daughters phone ***-***-****

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T-Mobile

Customer service issue
Reported by GetHuman1837787
Dec 27th, 2018 - 3 years ago
Fixed
Seen by 21 customers so far
Similar issue to 4521 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman1837787 started working on this issue
Dec 27th, 2018 4:14am
GetHuman1837787 confirmed the issue is fixed. Hooray!
Dec 27th, 2018 4:15am

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