I've made (*) phone calls so far today starting at **:** AM*Each one lasted at least...

GetHuman1834604's customer service issue with T-Mobile from December 2018

26 views | 4514 similar | 0 following
Help with my T-Mobile issue
Next: our robot will wait on hold for GetHuman1834604 to get a T-Mobile rep on the line!
Always use the GetHuman Phone to call T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1834604's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1834604 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman1834604's own words
I've made (*) phone calls so far today starting at **:** AM*Each one lasted at least ** minutes*The first one with Stephen ended in a hang-up when I asked to speak to a manager*The next one was with a Mgr named Mike *********He was helpful, but put me on hold and after some time of music it switched over to "all of our representatives are busy, please hold"*Then the last & by the far the worst was Ryan ******* who did NOT allow me to speak at all!*I hope all these messages were recorded and especially the last one, because Ryan only escalated the frustration!*That call ended at **:** AM today.**All I want is to have my service restored.*I make automatic payments via my credit card on file with Tmobile*As I explained, the payment didn't go through because I spent too much on Xmas.*I paid the balance down this morning and asked these goons to run the payment through the card on file and got absolutely nowhere.**Can you help?*Sincerely,*Johanna

GetHuman1834604 did not yet indicate what T-Mobile should do to make this right.

How GetHuman1834604 fixed the problem

We are waiting for GetHuman1834604 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1834604 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1834604
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 4514 others
0 customers following this


GetHuman1834604 started working on this issue
Dec 26th, 2018 8:17pm