I purchased a cell phone from a private seller and then he turned around and reported i...

GetHuman1668619's customer service issue with T-Mobile from December 2018

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The issue in GetHuman1668619's own words
I purchased a cell phone from a private seller and then he turned around and reported it lost or stolen and I can't use the phone now they tell me they can unlock it I have to get the original account holder holder to admit they say they did that to me I also have text messages back and forth between me and the seller to prove everything and I would like it resolved by T-Mobile unlocking the phone for me and holding him accountable I shouldn't have to pay for it twice and the whole reason why I even bought the phonewas because I called beforehand and they said it was eligible for unlock ** minutes later they tell me that it's not in the deals already done
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T-Mobile

Customer service issue
Reported by GetHuman1668619
Dec 2nd, 2018 - 6 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 7 customers so far
Similar issue to 4065 others
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Timeline
GetHuman1668619 started working on this issue
Dec 2nd, 2018 5:35pm