my screen is broken and i need to discuss my warranty to replace it. obviously they ca...

GetHuman-vsarasue's customer service issue with T-Mobile from November 2018

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The issue in GetHuman-vsarasue's own words
my screen is broken and i need to discuss my warranty to replace it. obviously they cannot text me a code in order to communicate from my tmobile account. i am writing from the library in Perpignan france where i have lived for the past year.**I have coverage. it is supposed to cover theft, loss, damage. and also it was provided from tmobile about * months ago. less than one year. in either event it is covered for replacement or repair.**can you please email me for communication. i cannot log into my account. it is asking to text me a code to my phone. clearly not possible. i answered the security questions correctly.**the text method of verification as the sole method is rather odd, given the fact your service is phones and chances are someone could be writing because of a non-functional phone. there should be alternative methods.**thank you
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Customer service issue
Reported by GetHuman-vsarasue
Nov 28th, 2018 - 9 mons ago
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GetHuman-vsarasue started working on this issue
Nov 28th, 2018 2:33pm