Called customer support and asked to cancel the internet service on my older tablet sin...

GetHuman1637795's customer service issue with T-Mobile from November 2018

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Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1637795's own words
Called customer support and asked to cancel the internet service on my older tablet since I just bought a new one with service. Rep on the phone tells me I may not be allowed to or I might lose the promotional on the new one I just got at the tmobile store. I told him the store rep. said it would be fine to do so at any time I should choose to do so since my original agreement for the first tablet had already been met and cleared. I called the.store back that I went to and they I should be able to cancel the first one, no problem. Trying now to get customer service to do so. Dont see why there is an issue or why there is a contradiction from one rep. to the other.
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T-Mobile

Customer service issue
Reported by GetHuman1637795
Nov 27th, 2018 - 9 mons ago
I have an issue with T-Mobile too
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Seen by 5 customers so far
Similar issue to 3956 others
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Timeline
GetHuman1637795 started working on this issue
Nov 27th, 2018 4:14pm