I have called twice already without a resolution. I purchased a sim kit from Best Buy...

GetHuman1636980's customer service issue with T-Mobile from November 2018

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Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1636980's own words
I have called twice already without a resolution. I purchased a sim kit from Best Buy. This sim is being used in a iPad. I was not able to activate the sim through the iPad but was able to do so online. The problem is it's a prepaid $** talk*text*data plan. I only need a data plan. I don't have a t-mobile online account and can't create one because the phone number I give they want to send me a text message. This isn't in a phone it's in a iPad.
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T-Mobile

Customer service issue
Reported by GetHuman1636980
Nov 27th, 2018 - 9 mons ago
I have an issue with T-Mobile too
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Seen by 2 customers so far
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Timeline
GetHuman1636980 started working on this issue
Nov 27th, 2018 2:39pm