I am trying to adjust an error on an order I started with a chat and then finished with...

GetHuman1632181's customer service issue with T-Mobile from November 2018

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The issue in GetHuman1632181's own words
I am trying to adjust an error on an order I started with a chat and then finished with a call. After three hours on the phone with T-Mobile, I missed an error on the order and signed it, electronically. I have called several times in the next hour after making the order and everytime I tell my issue to the original call taker, I get sent to another department and placed on endless hold..... The rep made an error on the type of phone and I need to change... easy fix.
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Customer service issue
Reported by GetHuman1632181
Nov 26th, 2018 - 9 mons ago
I have an issue with T-Mobile too
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Seen by 5 customers so far
Similar issue to 3933 others
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GetHuman1632181 started working on this issue
Nov 26th, 2018 10:16pm