I want to return everything I bought. I bought a phone, case, and screen protector over...

GetHuman1626467's customer service issue with T-Mobile from November 2018

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The issue in GetHuman1626467's own words
I want to return everything I bought. I bought a phone, case, and screen protector over the phone, almost $***. I wanted to start the pre-paid plan. I do not want this phone. The return label I can't read because the ink is to light. I have already spent almost two hours on the phone and getting transferred to every department with no help! One lady found my order by my email address and was supposed to send me a label so I can send back your products. Still nothing but an email confirming my order. This is the ORDER NUMBER: CTMUX*WBD******ORDER DATE: ****-**-**T**:**:**-**:**. I can't even access the order from my email that your company sent because it tells me I don't have the right order number. This is the only number I have. I want to return all products and a full refund. I very upset that this has become such an issue for me and no one in your company can seem to find my order and help me return your products. Please help me return your products so I can get a refund. Thank you
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T-Mobile

Customer service issue
Reported by GetHuman1626467
Nov 26th, 2018 - 10 mons ago
I have an issue with T-Mobile too
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Seen by 2 customers so far
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Timeline
GetHuman1626467 started working on this issue
Nov 26th, 2018 1:11pm