Hello! I'm from Belarus. My Apple ID in the iPhone was hacked by russian criminal mafia...

GetHuman-bondant's customer service issue with T-Mobile from November 2018

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The issue in GetHuman-bondant's own words
Hello! I'm from Belarus. My Apple ID in the iPhone was hacked by russian criminal mafia. I asked for help in support Apple. Why am I asking for help from you? My phone was once bought from US. It is locked and was purchased at your T-Mobile USA mobile phone store. For two years of use, I do not have a box and a purchase receipt. But I know the exact date (**.**.****)of the sale and I will say my imei*serial number. I bought it used, and the seller states that it may have been bought in New Jersey, but this is not exact information. I want to ask you for help and clarify if you can find out this information. What was the store and its address in America. Thank! Sorry to bother you, but I can't call the States from my country. My imei phone *************** and serial number FCHTC*TFHG**.Sorry, but without your help and this data will not help me in the Apple
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T-Mobile

Customer service issue
Reported by GetHuman-bondant
Nov 25th, 2018 - 10 mons ago
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GetHuman-bondant started working on this issue
Nov 25th, 2018 1:23pm