Dear, I bought a **USD prepaid plan while traveling * weeks in the US, with the specifi...
GetHuman-romanvgh's customer service issue with T-Mobile from November 2018
Help with my T-Mobile issue
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Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-romanvgh's own words
Dear, I bought a **USD prepaid plan while traveling * weeks in the US, with the specific wish to move to a "pay as you go" plan for * months when I will be outside the US* but I have never been able to activate my t-mobile online account, even after * (!) visits to your dealerships (* in Cleveland, * in Pittsburgh). Essentially, I want to keep my phone number active untill my return, therefore I need access to my T-mobile account... (***-***-****, activated in store **** Cleveland on *********
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