I have Meteo PCS and have always received a text when my bill was due which I paid onli...

GetHuman-slwp's customer service issue with T-Mobile from October 2018

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The issue in GetHuman-slwp's own words
I have Meteo PCS and have always received a text when my bill was due which I paid online each month - it worked well until the last two months - you no longer send a text - the online site is different and I have been unable to pay my bill online - one month I paid over the phone and was charged a fee - this month the fee was waived. I want the ease of paying online again - What are you doing to correct this ?*- Also I paid extra a couple of months to use texting when out of the country - it did not work -( I was traveling with my teenaged granddaughter and wanted to be able to contact her if we were separated)*- Thank you
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T-Mobile

Customer service issue
Reported by GetHuman-slwp
Oct 12th, 2018 - 2 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman-slwp started working on this issue
Oct 12th 4:29pm