I expect better service, as a long running customer. Fix this or I'm out.
GetHuman-timspike's customer service issue with T-Mobile from October 2018
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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-timspike's own words
Get a short payment extension. ... I feel that as a long running T-Mobile customer, I deserve more respectful treatment when I call about my bill. I just got finished going thru about a month of ****, involving work, rental vehicles, and shop costs. I noticed I had an issue with my T-Mobile account, and expected the typical five star service when I called. I only needed * days. This is the very reason I've kept T-Mobile and not switched to the cheaper option. I haven't had to worry about being without service. Until this time. I talked to five different people and never got someone outside the call center. I'm about to leave and you'll not only lose my business, but even more, because I will vent about this to everyone I meet. I have two special needs kids and my kids mom has chronic debilitating migraines. I don't have time to be treated like this.
I have stayed with this carrier for this very reason. If I have to worry, I'll easily pay half as much.
Helping me with payment arrangements, like the good company I've been loyal to for this very reason.
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