I'm trying to sign up online for my brand new t-mobile prepaid account for my hotspot...

GetHuman594678's customer service issue with T-Mobile from September 2018

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The issue in GetHuman594678's own words
I'm trying to sign up online for my brand new t-mobile prepaid account for my hotspot, but when creating my account to pay for the first time, it sends me a confirmation code to my hotspot's number, which I cannot retrieve as it is a hotspot and not a phone. I was just on hold for * hours until the call dropped. I would just like to create my account please.
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T-Mobile

Customer service issue
Reported by GetHuman594678
Sep 28th, 2018 - 2 mons ago
I have an issue with T-Mobile too
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Seen by 5 customers so far
Similar issue to 2696 others
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Timeline
GetHuman594678 started working on this issue
Sep 28th 2:11am