I see the unlimited plan is at Unlimited talk, text, and up to ** GB of *G LTE data for...

GetHuman-a_dailyr's customer service issue with T-Mobile from September 2018

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The issue in GetHuman-a_dailyr's own words
I see the unlimited plan is at Unlimited talk, text, and up to ** GB of *G LTE data for only $***month. I have been a long time customer and would like to know how I can utilize this price. Can you switch my plan over to this so I can be locked into this rate when I refill next month?
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Customer service issue
Reported by GetHuman-a_dailyr
Sep 27th, 2018 - 3 mons ago
I have an issue with T-Mobile too
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Seen by 2 customers so far
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GetHuman-a_dailyr started working on this issue
Sep 27th 11:19pm