T-Mobile to whom this may concern*****I am Karena Moore (***)***-****. I have been with...

GetHuman-rean's customer service issue with T-Mobile from October 2018

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The issue in GetHuman-rean's own words
T-Mobile to whom this may concern*****I am Karena Moore (***)***-****. I have been with T-Mobile for ** years *months ** days now. I am a ***% disabled veteran, receiving Social Security Disability In the last * years I have spent $**,***.** with T mobile as a loyal customer.*** OCT my service was disconnected in error as it seems a payment arrangement had been mistakenly deleted. I had an awesome care Rep named Dominique that took the time to restore service and rectify the issue. This has happen often unlike in this situation I am often charged reconnecting fees for this same patterned mistake. I have made no changes to my phone line yet my statements clearly states:*** You had one-time charges of $***.**** You added * features for $**.** this month** * lines received promotions of $**.***This month's charges are $*.** more** In any event I have taken the time to highlight and identify several dropped and call backs I have experienced in just * months of this last year. Please note *** dropped calls with *** calls attempted * times resulting in *** attempts, ** calls attempted * times resulting in ** attempts, ** calls were attempted * times resulting in *** attempts, * calls attempted * times and dropped resulting in ** attempts, * calls attempted * times resulting in ** attempts **Do you know how frustrating this is especially when your child (Daughter *** ***-****)is trying to reach you for an emergency as in Aug ** with * attempted calls for help at **:**, *****, ***** am.** Can you imagine you were me traveling with * kids and your flight is canceled, so you make several attempts *:** a.m to get a hotel room only to have call after call dropped or hotels full and finally finding a hotel and the call keeps dropping like on ** JUL stranded in LA finally getting a room after * dropped calls * after ** min in closing with a card to finalize & dropping again twice, then trying to call for an Uber and yes, the same visious cycle @ *:** A.M, *:** A.M & *:** A.M to Marriott * *** ***-****** I have been in the middle of very important finical matters like on Aug ** @*:** **:** with Navy Federal credit (*** ***-****)and the drops or complete phone shut off begins, they can hear me but I cant hear them. ** I recently had an MRI show ** brain lesions being diagnosed with ancestry and ptsd an trying to have a conversation regarding medical treatment as I was trying to have on *SEP with * attempted calls dropping consecutively @ **:**,**:**, **:**, **:** & **:** until finally I used someone else’s phone (Hampton VA Medical Center ( *** ***-****). **Or being once again out of town stranded at night for a ride from a concert in DC ** JUL @ **:** with a first call drop with your ride in a crowded noisy venue to have the call dropped again at **:** **:**, **:** **:** to communicate for ** min giving directions finally for yet another call drop then next call **:** to complete the directions...**Here nor there at the end of every billing cycle rather I’ve called to speake with customer service several times regarding. The expectation is full payment for service rendered. Is it okay to expect or have to pay full payment for partial service? Especially with no answer for resolutions from customer service. Please help and let me know what courses of action can be taken in an effort to bring resolution regarding* **I have had to purchase several different I phones not to be in fashion but because I begin to have problems with each phone therefore upgraded as a remedy several times only to repreat this cycle. I currently have * IPhone *’s (*** ***-**** & that are dropping calles and working pretty much unpredictability. My son was so frustrated with the I phone he asked to go back to an Android line thus the only android of the * lines (***)***-****. I am unsure if this is an Apple problem as the T-mobile customer service often claims after going the reboot process with technical support *** times to no avail. I am on my *nd I pad pro since Christmas so I have*will include apple on this as well.**Currently I have * active lines EQUIPMENT*HANDSETS*(***) ***-**** (***) ***-**** (***) ***-*****(***) ***-**** for Myself, my mother and * college kids. **Just last year I have purchased*(*)Samsung GS* Black*ID: **************, Balance: $***.**, Installment * of ***(*)iPhone X Silver **GB*ID: **************, Balance: $***.**, Installment * of ***(*)ALC ****W A** * BLU KIT*$*.** installment with -$*.** TM** **** Q* Magenta (*)A** On Us ID: **************, Balance: $**.**, Installment * of ***(*)ALC ****W A** * BLU KIT*$*.** installment with -$*.** TM** **** Q* Magenta (*)A** On Us ID: **************, Balance: $**.**, Installment * of **. **I also have CONNECTED DEVICES* (***) ***-**** (***) ***-*****(*)ACCESSORIES :ZTE SYNCUP Drive BlackID: **************, Balance: $**.**, Installment * of ***(*)ZTE SYNCUP Drive BlackID: **************, Balance: $**.**, Installment * of ***(*)Tone Platinum HBS-**** BlackID: **************, Balance: $**.**, Installment ** of ***(**)BEATSX BLUE-USAID: **************, Balance: $**.**, Installment * of ***(**)Tone Platinum HBS-**** BlackID: **************, Balance: $**.**, Installment * of ** *(**)MONKEY BLUETOOTH SPEAKER ID: **************, Balance: $**.**, Installment * of ***(**)MOPHIE POWERBOOST *.*K BLACK ID: **************, Balance: $**.**, Installment * of ***(**)FROG BLUETOOTH SPEAKER ID: **************, Balance: $**.**, Installment * of ***(**)PENQUIN BLUETOOTH SPEAKER ID: **************, Balance: $**.**, Installment * of ***(**)PG * UNIVERSAL KEYBOARD FOLIO ID: **************, Balance: $**.**, Installment * of ***(**)DOG BLUETOOTH SPEAKER ID: **************, Balance: $**.**, Installment * of *****Tmobil******** *.******* **.******* ***.******* **.******* ***.*********** ***.*********** ***.**w ******** ***.*********** ***.******** ***.******** ***.********* ***.******* ***.********** **.******* ***.** ***** ***.******* ***.******* **.********* ***.******* ***.******** ***.********** ***.****** *********** ***.********* ***.******* ******* ***.********** ***.****** ***.****** ******** **.** x****** ***.******** ***.******** ***.******* ***.******** ***.******* **.******** ***.********* ***.********** ***.****** ***.****** **.******* ***.******* ***.******* ***.****** **.****** ***.********** ***.*********** ***.*********** ***.*********** ***.*********** ***.******* ***.******* ***.********** ***.********** ***.********** ***.********** ***.*******,***.******Sincerely and highly disappointed, **Karena Moore******Sent from Yahoo Mail for iPad*******Karena Moore**Sent from Yahoo Mail for iPad**Begin forwarded message:**On Wednesday, October **, ****, *:** PM, Karenaq ******@***.com* wrote:******Sent from my iPad
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T-Mobile

Customer service issue
Reported by GetHuman-rean
Oct 10th, 2018 - a mon ago
I have an issue with T-Mobile too
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Oct 10th 5:47pm