My wife went to pay my portion of the bill and hit the button that said to pay...

GetHuman1170933's customer service issue with T-Mobile from September 2018

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The issue in GetHuman1170933's own words
My wife went to pay my portion of the bill and hit the button that said to pay $**.**, put in the card info and hit submit but it paid the past due and the new balance all at once. Contacted T-mobile to fix the issue and the representative advised us that we will get all of the money back then turn around and pay the $**.**. I called to speak to another representative and she advised me that the previous representative was incorrect. She told me that T-mobile will take the $**.** and send the rest back to me. I received the $***.** back and now T-mobile is trying to take it back because the first representative set up Auto Pay and I never asked for that feature to be activated. Because of her, my bank account is now in the negative state. My bank said the only way to remove the pending status is for T-mobile to send a letter or email stating that it was a mistake and has been resolved on T-mobiles end. The representative at T-mobile instructed the bank rep and us that this is not something she could do. The bank rep advised us that the payment may go through , which would incur overdraft fees on the account or it may not go through. The pending status expires on September **rd. I am unable to use my card right now because of this. I am very upset with the T-mobile rep who did this to me and am thinking of leaving. I have been a customer for * years.
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T-Mobile

Customer service issue
Reported by GetHuman1170933
Sep 20th, 2018 - 6 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman1170933 started working on this issue
Sep 20th, 2018 2:59pm