Hello,**I am writing your corporate office in hopes to resolve an issue I am having wit...

GetHuman1170270's customer service issue with T-Mobile from September 2018

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The issue in GetHuman1170270's own words
Hello,**I am writing your corporate office in hopes to resolve an issue I am having with a person who is stalking me. I changed my phone number to prevent this person from contacting me ( only given my immediate family my new number) and within ** hours this particular individual had my phone number again and not one t-mobile reperesentative can tell me how. The person was able to retrieve my email address also. This person is very manipulative and I recently went to court for a protective order and the individual lied and stated they did not have my number. I would like to launch a full investigation into this matter. At the current time, a representative has blocked this person’s (who is also a T-Mobile customer) number from contacting any lines on my account. However, that is not sufficient for me because. I want answers - How does this happen with all of the security measures in place? I think because it’s possible they know someone that works in a T-mobile stores. I’m truly concerned and would appreciate it, if someone from your corporate office would contact me directly. I have been a longtime customer with T-mobile and I hope that we can resolve this before I decide to take my business elsewhere. Thank you for your time and attention and I look forward to your reply.**Mr. Richard Johnson
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T-Mobile

Customer service issue
Reported by GetHuman1170270
Sep 20th, 2018 - 6 mons ago
I have an issue with T-Mobile too
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Seen by 2 customers so far
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Timeline
GetHuman1170270 started working on this issue
Sep 20th, 2018 12:45pm