Several months ago I changed from TMobilie to Verizon. This was due to poor coverage in...
GetHuman1142634's customer service issue with T-Mobile from September 2018
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The issue in GetHuman1142634's own words
Cancel my account ... Several months ago I changed from TMobilie to Verizon. This was due to poor coverage in my area. I had * phones on this account. I ported one number over to Verizon and just quit using the other phone. *My account number is *********. The primary phone on this account was ********** and the secondary phone was **********. **When I changed the primary phone over to Verizon I was then locked out of MyTmobile account. Because I could not check online to make sure no future charges would appear and that my account was closed, I visited the nearest TMobile store (** miles one way for me). I spoke in person with Victoria (mgr) and she checked your system and assured me that my account was closed and no further charges would accrue. However, I have just received a bill for * months overdue. I do not feel that I owe any charges for these * months for * reasons - (*) I changed carriers on my primary line and quit using the other phone (*) I confirmed with local store that my account was closed. **The process of cancelling my account has proven to be a pain the *%*@*$*@. Since I had a loaner cell spot that needed to be returned, I tried to work with phone support on that and was made to drive * times to the local store before I finally put my foot down and forced the local store to accept and return the cell spot device (phone support kept telling me that I must take it to a store, which I found out ** days later that this was not true. That makes *** miles I drove to take care of this. Then when I received this "overdue bill" phone support once again forced me to drive the ** miles round trip to the nearest store, which was unable to help.**To make it worse, when I ported the primary phone to Verizon, I was unknowingly without phone service for a week. When I returned from my business trip I then called Verizon to troubleshoot only to find that the number did not port over from TMobile properly. It took a conference call between Verizon and TMobile support to resolve this.**I hope all this makes some sense and you can feel my level of frustration. I know that there is a high probability that you won't have the authority to remove the charges from my account, so rather than replying to tell me that you don't have the authority, please escalate this up the ladder to whomever does have the authority.**Thanks for your help in this matter.**Jody Woodruff**** ***-****
Remove charges from my bill and fully close my account
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