I tried to talk to a representative about a problem with my old phone number. First of...
GetHuman-lei_leiz's customer service issue with T-Mobile from August 2018
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The issue in GetHuman-lei_leiz's own words
I tried to talk to a representative about a problem with my old phone number. First of all, I chose to have T-Mobile calling me back because it's too busy. Well, you called me back, and let me waited for ** minutes to talk to a real human. Then, the girl said she needed to transfer me to the prepaid account service, and I waited another ** minutes, still waiting!! T-Mobile, you used to be my favorite company. What happened to you? Do you really feel you can become popular by wasting your customers' time? First you didn't cancel my account when I required and blamed it on me, and now you are making me wait by the phone forever?! Man, I used to think at&t was pretty bad, but comparing to what you are doing now, I am so going back to at&t! And again, I can't find your email anywhere on your website. So basically you cut off all the communication with your customers. Good Job! Don't we all enjoying talking to machines? I am going to pay the bill, although it's not my fault. But everyone in my family is switching to other carriers. Anyone but you!
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