I live in Brooklyn NY and call T mobile rep. on Wednesday *******. for my bill, I got...
GetHuman-dnwms's customer service issue with T-Mobile from August 2018
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I live in Brooklyn NY and call T mobile rep. on Wednesday *******. for my bill, I got your overseas reps. who told me if I was to pay $***.** I could prevent my service being stopped. I called again on Friday ******* prepared to pay this amount and was told I could not that the bill must be paid in full. I asked to speak to a supervisor who name was Brianna out of your Chattanooga, Tennessee office who was very rude. She made a statement that would write on my account that no one would help me unless I paid amount owed. I asked to speak to someone else she refused to transfer me. I had to report this because I felt terrible after this call. I and many people I know are long time T- Mobile customers and should be treated better by your out of state reps. *** *** **** is my number. Also they stated they did not see my call with overseas reps.
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