I live in Brooklyn NY and call T mobile rep. on Wednesday *******. for my bill, I got...

GetHuman-dnwms's customer service issue with T-Mobile from August 2018

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I live in Brooklyn NY and call T mobile rep. on Wednesday *******. for my bill, I got your overseas reps. who told me if I was to pay $***.** I could prevent my service being stopped. I called again on Friday ******* prepared to pay this amount and was told I could not that the bill must be paid in full. I asked to speak to a supervisor who name was Brianna out of your Chattanooga, Tennessee office who was very rude. She made a statement that would write on my account that no one would help me unless I paid amount owed. I asked to speak to someone else she refused to transfer me. I had to report this because I felt terrible after this call. I and many people I know are long time T- Mobile customers and should be treated better by your out of state reps. *** *** **** is my number. Also they stated they did not see my call with overseas reps.
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T-Mobile

Customer service issue
Reported by GetHuman-dnwms
Aug 27th, 2018 - 4 mons ago
I have an issue with T-Mobile too
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Seen by 6 customers so far
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Last 4 digits of SSN
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Timeline
GetHuman-dnwms started working on this issue
Aug 27th 9:09pm
GetHuman-dnwms indicated the issue is not fixed yet.
Aug 28th 10:37pm
GetHuman-dnwms indicated the issue is not fixed yet.
Aug 29th 5:21am