I live in Brooklyn NY and call T mobile rep. on Wednesday *******. for my bill, I got...

GetHuman-dnwms's customer service issue with T-Mobile from August 2018

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The issue in GetHuman-dnwms's own words
I live in Brooklyn NY and call T mobile rep. on Wednesday *******. for my bill, I got your overseas reps. who told me if I was to pay $***.** I could prevent my service being stopped. I called again on Friday ******* prepared to pay this amount and was told I could not that the bill must be paid in full. I asked to speak to a supervisor who name was Brianna out of your Chattanooga, Tennessee office who was very rude. She made a statement that would write on my account that no one would help me unless I paid amount owed. I asked to speak to someone else she refused to transfer me. I had to report this because I felt terrible after this call. I and many people I know are long time T- Mobile customers and should be treated better by your out of state reps. *** *** **** is my number. Also they stated they did not see my call with overseas reps.

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T-Mobile

Customer service issue
Reported by GetHuman-dnwms
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 1981 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman-dnwms started working on this issue
Aug 27th, 2018 9:09pm
GetHuman-dnwms indicated the issue is not fixed yet.
Aug 28th, 2018 10:37pm
GetHuman-dnwms indicated the issue is not fixed yet.
Aug 29th, 2018 5:21am

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