We switched to the military plan. Now we are being billed for the non military account...

GetHuman-danielgm's customer service issue with T-Mobile from August 2018

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The issue in GetHuman-danielgm's own words
We switched to the military plan. Now we are being billed for the non military account and the military account even though they are the same account. They just took out ***.** on **** and tomorrow **** they are taking out another ***.**. We asked several times on our call during this change over if we would have to wait for the next billing for the changes to take affect and we were told no it was instant. The new auto pay date was set up and no mention of paying any additional payments. How many times do we have to be lied to. And we had to call and speak to several people as no one gave us the same answer. Please get your people in line. How is it possible to pay twice in the same month for the same lines and same phone numbers. Even worse is the csr was trying to justify this. I mean how stupid can you be. I wonder if he would feel the same if he got charged twice for his phone bill. Fix this or i am suing
GetHuman-danielgm did not yet indicate what T-Mobile should do to make this right.
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How GetHuman-danielgm fixed the problem
spoke with an expert certified csr as oppose to a normal csr
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Customer service issue
Reported by GetHuman-danielgm
Aug 26th, 2018 - 4 mons ago
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Seen by 3 customers so far
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
GetHuman-danielgm started working on this issue
Aug 26th 5:29am
GetHuman-danielgm confirmed the issue is fixed. Hooray!
Aug 27th 10:23am