We switched to the military plan. Now we are being billed for the non military account...

GetHuman-danielgm's customer service issue with T-Mobile from August 2018

Help with my T-Mobile issue
The issue in GetHuman-danielgm's own words
We switched to the military plan. Now we are being billed for the non military account and the military account even though they are the same account. They just took out ***.** on **** and tomorrow **** they are taking out another ***.**. We asked several times on our call during this change over if we would have to wait for the next billing for the changes to take affect and we were told no it was instant. The new auto pay date was set up and no mention of paying any additional payments. How many times do we have to be lied to. And we had to call and speak to several people as no one gave us the same answer. Please get your people in line. How is it possible to pay twice in the same month for the same lines and same phone numbers. Even worse is the csr was trying to justify this. I mean how stupid can you be. I wonder if he would feel the same if he got charged twice for his phone bill. Fix this or i am suing

GetHuman-danielgm did not yet indicate what T-Mobile should do to make this right.

How GetHuman-danielgm fixed the problem
spoke with an expert certified csr as oppose to a normal csr
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

T-Mobile

Customer service issue
Reported by GetHuman-danielgm
Aug 26th, 2018 - 3 years ago
Fixed
GetHuman-danielgm shared how to fix
Seen by 10 customers so far
Similar issue to 1948 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman-danielgm started working on this issue
Aug 26th, 2018 5:29am
GetHuman-danielgm confirmed the issue is fixed. Hooray!
Aug 27th, 2018 10:23am

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies