I am being charged a restocking fee and I have confirmation device was received. Ups tr...

GetHuman1029357's customer service issue with T-Mobile from August 2018

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The issue in GetHuman1029357's own words
I am being charged a restocking fee and I have confirmation device was received. Ups tracking *ZX****Y**********. Received ****** at **:**. The following response is unacceptable *T-Mobile Handset Order Research Request*Handset Order Reference: **********Oh no! We have looked everywhere but we aren’t able to locate your device (IMEI: ***************) in our warehouse. It is now past the timeframe allotted for the return of the equipment and we are unable to apply any adjustments to the account for the non-return fee.**Thank You,**Handset Order Research Department*T-Mobile USA, Inc.
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T-Mobile

Customer service issue
Reported by GetHuman1029357
Aug 23rd, 2018 - 4 mons ago
I have an issue with T-Mobile too
Fixed
Seen by 8 customers so far
Similar issue to 1891 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman1029357 started working on this issue
Aug 23rd 10:10pm
GetHuman1029357 shared this issue with friends on Facebook
Aug 23rd 10:12pm
GetHuman1029357 indicated the issue is not fixed yet.
Aug 23rd 11:32pm
GetHuman1029357 indicated the issue is not fixed yet.
Aug 23rd 11:36pm
GetHuman1029357 indicated the issue is not fixed yet.
Aug 30th 8:57pm