DEAR TMOBILE I HAVE BEEN A LOYAL CUSTOMER FOR OVER **YRS AND I AM LOOKING FOR A BILL CR...

GetHuman-donprind's customer service issue with T-Mobile from August 2018

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The issue in GetHuman-donprind's own words
DEAR TMOBILE I HAVE BEEN A LOYAL CUSTOMER FOR OVER **YRS AND I AM LOOKING FOR A BILL CREDIT FOR PURCHASING A NEW LG STYLO * , THE PHONE IS $***.....YOU ARE OFFERING NEW CUSTOMERS HUGE AMOUNTS OF CREDITS BUT A REGULAR CUSTOMER GETS NEXT TO NOTHING...WOULD LIKE A CREDIT TO COVER THE COST OF THE PHONE...NOT I PAYT FOR IT THEN I WAIT FOR A CREDIT ....AN INSTANT CREDIT...I HAVE TALKED WITH CUSTOMER SERVICE ROUND AND ROUND....I WANT A SUPERVISOR OR SOMEONE WITH AUTHRITY TO MAKE THIS HAPPEN....YOU DISVOLVED YOUR LOYALTY DEPARTMENT , WHY SHOULD I STICK AROUND ANYMORE THEN....OTHER CARRIERS ARE OFFERING BETTER DEVICES FOR FREE WITH THE SAME SERVICE..
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T-Mobile

Customer service issue
Reported by GetHuman-donprind
Aug 10th, 2018 - a yr ago
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Seen by 7 customers so far
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-donprind started working on this issue
Aug 10th, 2018 3:55pm
GetHuman-donprind indicated the issue is not fixed yet.
Aug 10th, 2018 5:00pm
GetHuman-donprind indicated the issue is not fixed yet.
Aug 10th, 2018 5:00pm