MY NAME: PAUL DALTON**NEW TMOBILE NUMBER:****-***-**** **PIN ********On ********, I sw...

GetHuman-paulieda's customer service issue with T-Mobile from August 2018

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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-paulieda's own words
MY NAME: PAUL DALTON**NEW TMOBILE NUMBER:****-***-**** **PIN ********On ********, I switched to T-mobile from virgin mobile because they could not support an unlocked phone that I had purchased on Amazon.*-*I opened a PREPAID account with Tmobile, and STILL TO THIS DAY, I am unable to connect to the correct towers or any of the "partner's" towers, because i believe it was initially set up incorrectly with the help of a T-mobile agent on the phone.**I NEED SOMEONE HELP TROUBLESHOOT MY DEVICE IMMEDIATELY! I HAVE BEEN TRANSFERRED OVER AND OVER HUNG UP ON ** TIMES! IM A BRAND NEW CUSTOMER WHO HAS PAID FOR A SERVICE THAT AFTER ALL THIS TIME, STILL CANNOT USE! ****UPDATE: NOW **:** PM****I am able to make and receive calls and text, but when I'm trying to use the internet, it says: "Connect to AT&T network," and displays my cellular bars icon with a (?) beside it. It loads a connecting to network screen with www.t-mobile.com in a box. It sits there until it times out. Seriously. Everytime.
I was referred to them by their competition because they supposedly support my unlocked BLU Life One X*. This issue has gone without resolution since *****! The only contact I've even had is when I've called THEM.
If I can't have data, then they need to just return my ** bucks, and get me over to AT&T, where it seems I woulda been better off.
Brand new customer. My first months billing cycle is * weeks in, and I'm still using my old phone, and my old service provider.
I've tried automatically choosing preferred networks, chatting with reps online....
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T-Mobile

Customer service issue
Reported by GetHuman-paulieda
Aug 8th, 2018 - a yr ago
I have an issue with T-Mobile too
Fixed
Seen by 6 customers so far
Similar issue to 1584 others
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-paulieda started working on this issue
Aug 8th, 2018 10:43pm
GetHuman-paulieda indicated the issue is not fixed yet.
Aug 9th, 2018 1:49am
GetHuman-paulieda indicated the issue is not fixed yet.
Aug 9th, 2018 2:27am
GetHuman-paulieda indicated the issue is not fixed yet.
Aug 14th, 2018 4:32am