To Tmobile,*I’m having a problem texting.**I text a letter to a number and here’s the r...

GetHuman-purplsum's customer service issue with T-Mobile from August 2018

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The issue in GetHuman-purplsum's own words
To Tmobile,*I’m having a problem texting.**I text a letter to a number and here’s the result. I don't speak or type Chinese! ...**Your letter has ** words. It starts and ends like this:*"******************************... ...******************************"***Here’s what the texting helper said when I complained:*A number of other Tmobile users are having the same issue. Tmobile is doing some sort of encoding to your text before it delivers it to us. So that's how we're receiving it. Until Tmobile gets this sorted out, you can try sending your message in multiple shorter texts or use the bot on a non-sms platform like Twitter, Telegram, Messenger or LINE. -Lisa, Resistbot support.**Please help,*Thanks, Barb
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Customer service issue
Reported by GetHuman-purplsum
Aug 8th, 2018 - 8 mons ago
I have an issue with T-Mobile too
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Account holder name
Phone number on account
Billing address
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Last 4 digits of SSN
Pin/Password on account
GetHuman-purplsum started working on this issue
Aug 8th, 2018 5:24pm
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Aug 8th, 2018 5:26pm