To Tmobile,*I’m having a problem texting.**I text a letter to a number and here’s the r...

GetHuman-purplsum's customer service issue with T-Mobile from August 2018

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The issue in GetHuman-purplsum's own words
To Tmobile,*I’m having a problem texting.**I text a letter to a number and here’s the result. I don't speak or type Chinese! ...**Your letter has ** words. It starts and ends like this:*"******************************... ...******************************"***Here’s what the texting helper said when I complained:*A number of other Tmobile users are having the same issue. Tmobile is doing some sort of encoding to your text before it delivers it to us. So that's how we're receiving it. Until Tmobile gets this sorted out, you can try sending your message in multiple shorter texts or use the bot on a non-sms platform like Twitter, Telegram, Messenger or LINE. -Lisa, Resistbot support.**Please help,*Thanks, Barb
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T-Mobile

Customer service issue
Reported by GetHuman-purplsum
Aug 8th, 2018 - 8 mons ago
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Account holder name
Phone number on account
Billing address
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Last 4 digits of SSN
Pin/Password on account
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GetHuman-purplsum started working on this issue
Aug 8th, 2018 5:24pm
GetHuman-purplsum shared this issue with followers on Twitter
Aug 8th, 2018 5:26pm