I have a data account for internet access.*My hotspot does not work in the state of Wis...

GetHuman915222's customer service issue with T-Mobile from July 2018

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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman915222's own words
I have a data account for internet access.*My hotspot does not work in the state of Wisconsin.*I want the account cancelled.*To date, I cannot get a T-Mobile rep. on the phone that has the intelligence to cancel this account for me.*Your automated **** runs me in a circle.*I want this hotspot account cancelled immediately.****-***-****.*I have tried to get the auto renew off and can't.*If this is presented to my bank I will dispute payment and you will get no money from me.*If I have any more problems with this cancellation I will report you to the BBB.
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Customer service issue
Reported by GetHuman915222
Jul 25th, 2018 - 10 mons ago
I have an issue with T-Mobile too
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Seen by 1 customer so far
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GetHuman915222 started working on this issue
Jul 25th, 2018 1:25pm
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Jul 25th, 2018 1:26pm