I was told that if I had Good credit then my Down payment for a iPhone X would be...

GetHuman-ektb's customer service issue with T-Mobile from July 2018

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The issue in GetHuman-ektb's own words
I was told that if I had Good credit then my Down payment for a iPhone X would be *$***. With that said, when they pulled my credit I was told it would be $***.**. My credit score is ***, which is excellent credit. I would like to know what other factors go into the letter designation assignment for what the down payment for a new phone purchased through you would be.**I was told to speak to my credit reporting service. I did and they stated there is nothing wrong or negative on my credit - thus the reason I have a score of ***. However, when I ask your credit office they state, I need to speak with my credit reporting service to determine the issue - but there is no issue with my credit. Please help me understand why your store reps state one thing and then I get a different answer when my credit is pulled and then nobody seems to be able to answer the question of why.
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T-Mobile

Customer service issue
Reported by GetHuman-ektb
Jul 24th, 2018 - 10 mons ago
I have an issue with T-Mobile too
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Seen by 3 customers so far
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GetHuman-ektb started working on this issue
Jul 24th, 2018 9:50pm