I have recently switched from sprint to T-Mobile. It has already been over * months and...

GetHuman888162's customer service issue with T-Mobile from July 2018

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The issue in GetHuman888162's own words
I have recently switched from sprint to T-Mobile. It has already been over * months and I was told by a store manager that they were running a promotion where T-Mobile would buy out your current provider contract. I have been waiting for the funds to give to Sprint and go to find out that it was never submitted. Just this past Friday my bank account was withdrawn ****.** because I have been waiting on T-Mobile. I have been told that managers, regional managers, etc... have been working on it and I can't get a straight answer. Finally today I was told the most they can do is credit my T-Mobile account. I don't understand how crediting my account is going to help pay my bills that the money in my bank account was for. This is not the way I wanted to start with a new phone company after being with the previous company for over ** years.

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T-Mobile

Customer service issue
Reported by GetHuman888162
Jul 17th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1152 others
0 customers following this

Timeline

GetHuman888162 started working on this issue
Jul 17th, 2018 2:59am

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