I visited the West End Alexandria store on **** to purchase a prepaid international pla...
GetHuman-rpickron's customer service issue with T-Mobile from July 2018
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The issue in GetHuman-rpickron's own words
I visited the West End Alexandria store on **** to purchase a prepaid international plan. Zee assisted me and transferred my number over. Much later I realized my phone was not working at all. I found out my was not unlocked and could not be unlocked until * months later. I webt back to the store and spoke with Zee. The manager Sefora stepped in and basically said there was nothing that could be done although I was never told that coming from another sevice provider that my phone could be locked. It is now *** and I am still without a phone. I find this completely unacceptable.
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