I visited the West End Alexandria store on **** to purchase a prepaid international pla...

GetHuman-rpickron's customer service issue with T-Mobile from July 2018

Help with my T-Mobile issue
The issue in GetHuman-rpickron's own words
I visited the West End Alexandria store on **** to purchase a prepaid international plan. Zee assisted me and transferred my number over. Much later I realized my phone was not working at all. I found out my was not unlocked and could not be unlocked until * months later. I webt back to the store and spoke with Zee. The manager Sefora stepped in and basically said there was nothing that could be done although I was never told that coming from another sevice provider that my phone could be locked. It is now *** and I am still without a phone. I find this completely unacceptable.
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T-Mobile

Customer service issue
Reported by GetHuman-rpickron
Jul 2nd, 2018 - 10 mons ago
I have an issue with T-Mobile too
Fixed
Seen by 6 customers so far
Similar issue to 947 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-rpickron started working on this issue
Jul 2nd, 2018 12:22am
GetHuman-rpickron indicated the issue is not fixed yet.
Jul 5th, 2018 12:17am
GetHuman-rpickron indicated the issue is not fixed yet.
Jul 5th, 2018 12:18am
GetHuman-rpickron indicated the issue is not fixed yet.
Jul 5th, 2018 12:18am